Upstate Down is committed to providing equal professional service to all clients and customers in compliance with the Federal Fair Housing Act and the New York State Human Rights Law.

We recognize that individuals with disabilities may require reasonable accommodations or reasonable modifications in order to fully access and enjoy housing opportunities. It is our policy to provide such accommodations in a timely and respectful manner.

Reasonable Accommodations

A reasonable accommodation is a change, exception, or adjustment to a rule, policy, practice, or service that may be necessary for a person with a disability to have an equal opportunity to use and enjoy a dwelling.

Examples may include, but are not limited to:

• Scheduling flexibility for showings

• Allowing assistance from a support person

• Adjustments in communication methods (email, text, phone, large print, etc.)

• Assistance coordinating with housing providers regarding accommodation requests

Reasonable Modifications

A reasonable modification is a structural change made to existing premises that may be necessary for a person with a disability to fully use and enjoy the property. Requests for modifications are subject to applicable law and may require coordination with the property owner or housing provider.

Requesting an Accommodation

Individuals seeking a reasonable accommodation or modification are encouraged to contact our office:

Upstate Down
13 E. Market St.
Phone:(845) 516-5123
Email: hello@upstatedown.com

Requests may be made verbally or in writing. We will respond promptly and engage in an interactive process to evaluate and address the request in accordance with applicable law.

Upstate Down does not discriminate against any person based on disability or any other protected class under federal, state, or local law.